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COUNCIL TAX BILLING

Please check your bill for your instalment dates and amounts. The first instalment for the new year will be due on 1st April (unless you pay by Direct Debit on 4th, 12th, 20th or 28th of the month). We anticipate our phone lines will be busy over the next few weeks. Phone lines will be extended Monday to Thursday until 7pm between March 17 and 27. Phone lines are open until 4.45pm on March 21 and 28. 

Deductions are being made from my benefits, what does this mean?

A liability order has been issued by the Magistrates' Court, and we have asked the Department for Work and Pensions (DWP) to send a deduction from either your Universal Credit, Jobseekers Allowance, Income Support, Employment and Support Allowance or Pension Credits directly to us.

The DWP will tell you the amount that will be deducted each week and when the deductions will start.  These deductions continue until the Council Tax you owe for the liability order is paid in full, or until you stop receiving benefits. If you stop receiving benefits and the debt is still unpaid, you need to contact us to make an arrangement to pay straight away.

If you pay the amount in full, we will stop the deductions being made from your benefits.  If this is your intention, contact us on 01205 314200  and select Debt Recovery to speak with an advisor once you have paid.  Once we have received the payment and it is showing on your council tax account, we will let the DWP know that the balance is paid in full.

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