Disrepair information for tenants
If you are a tenant, your landlord must, by law, ensure that the accommodation you occupy is fit for habitation, is properly managed and meets the required standards.
The landlord will be responsible for the repair of:
- The structure and exterior of the property
- Basins, sinks, baths and other sanitary installations in the dwelling, kitchens, etc
- Installations for heating water and space heating in the dwelling
As a general rule the landlord is only liable to carry out repairs that he should have known about. If you need a repair, telephone or write to your landlord so that your landlord can arrange to carry out the work. It is a good idea to put your request in writing, either by letter or by email, and this is necessary if you later have to rely on the protection of the regulations about retaliatory eviction - see Related articles.
Below are links to two letters that you can use. We suggest you send the first letter to request the repairs and if you do not get a response within 14 days then send the second letter.
Landlords should normally fix serious hazards such as a broken boiler or an electricity failure quickly but less serious hazards such as a dripping tap or broken kitchen unit doors can be repaired over a longer timescale.
You should be aware that as a tenant you also have repairing obligations. Some may be specified within your tenancy, so make sure you check. Others may occur as a result of damage or misuse caused by you or your visitors.
As a tenant you are required to use the property in a responsible way. For example this would include making sure that you ventilate the property well and do not dry clothes on radiators which will lead to moisture and eventually damp and mould. The Private Sector Housing Team are often called to properties where the tenant is claiming damp and mould as a disrepair issue; very often the damp and mould has been caused by tenant lifestyle. A leaflet giving advice on controlling damp and mould growth can be found below in Related documents.
If you do not hear back from your landlord or if your landlord refuses to carry out the repairs, further action may need to be taken and you should contact the Private Sector Housing Team. If required, they may contact your landlord and, where necessary, may use powers under the Housing Act 2004 to take action to ensure that your landlord carries out essential repairs.
You can contact the Private Sector Housing team by:
- completing a Housing Disrepair Complaint Form
- telephoning the team direct on 01205 314563
- telephoning the Rogue Landlord hotline in confidence on 01205 314333
|[2Mb]||Controlling condensation and mould growth||Controlling condensation and mould growth|
|[880kb]||Kontrolējot kondensāciju un pelējumu - Latvian Aug2016||Condensation - Latvian|
|[885kb]||Kondensacinės drėgmės ir pelėsių kontrolė - Lithuanian Aug2016||Condensation - Lithuanian|
|[879kb]||Walka z wilgocią i pleśnią - Polish Aug2016||Condensation - Polish|
|[881kb]||Controlo da condensação e bolor - Portuguese Aug2016||Condensation - Portuguese|
|[872kb]||Контроль конденсации и плесени - Russian Aug2016||Condensation - Russian|
The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.