Housing and Property Information and Service Standards
Our promise to you
We will put our customers first by:
- treating you fairly, regardless of race, gender, age, religion or belief, sexual orientation and/or disability
- ensuring our services are accessible to all our customers and consider individual circumstances and special needs
- being open and honest with people
- being caring and treating people with respect, consistency and fairness
- being patient with people and taking time to understand their concerns
- always being helpful and responsive, keeping you informed and communicating with you clearly at all times
- letting you know the name and contact details of the person dealing with your enquiry
- apologising when we get things wrong and saying what we will do to put things right
For more details about how we can help you and what we do, please see the Service Standards leaflet in Related Documents.
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The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.