Local land charges quality policy

We are committed to providing a quality service to our customers.

We are committed to the concept of :

• Sustaining and improving the high quality of licensing and local land charges services provided to customers based on:
  • Professionalism
  • Care
  • Attention
  • Impartiality
  • Public accountability

• Providing assurance to Council members and customers that the service is being provided in a consistent, professional, effective and efficient manner.

We will therefore undertake to :

• Be approachable, helpful, courteous, prompt and efficient in our responses to our customers
• Make the process of submitting a local authority search as easy and as straightforward as possible and ensure search responses are returned in a timely manner in the requested format.
• Treat all customers fairly and equally.
• Provide a service having officers with local knowledge, professional and technical expertise, with the benefits of the support of a large organisation.

The quality policy will be reviewed annually during the process of producing the service plan.

Related documents

Size	Name
	[57kb]	Licensing and local land charges quality policy	Licensing and local land charges quality policy

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