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Building control customer charter

Our commitment to our customers.

  1. Provide a sustainable and improving, high quality building control service based on professionalism, care, attention, impartiality and public accountability
  2. Provide pre-application consultancy and advice
  3. Provide a Development Team Approach for larger or more complex projects
  4. Have qualified, approachable, helpful, courteous, prompt and efficient surveyors available during normal office hours (08:45 - 17:15, Monday - Friday)
  5. Provide access to our service through a variety of different channels
  6. Check all deposited Building Regulations applications within 15 working days
  7. Provide a same day inspection service for inspections requested before 10:00 am
  8. On larger projects tailor our inspection service to fit the construction programme
  9. Consistently seek to minimise the complexity of the customer journey
  10. Keep customers informed at all times
  11. Achieve and maintain high customer satisfaction levels for all customer groups
  12. Issue completion certificates on all satisfactorily completed projects
  13. Respond to all reported dangerous buildings within 1 - 2 hours day or night
  14. Partner with local businesses, architectural practices and building contractors to improve the service we offer
  15. Maintain registration to ISO 9001:2008 quality assurance and performance monitoring
  16. Respond to all complaints received within 15 working days
  17. Continuously consult with our customers in a way that suits them, to enable service improvements to be made

Related documents

Size Name
[46kb] Building control customer charter Building control customer charter

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