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Complaints/appreciation form to feedback about a taxi driver or company

Guidance on how to make a complaint about a taxi driver or company.

If you wish to make a complaint about a taxi driver or company, please read the guidance on complaints and then complete an appreciation/complaints form and send this to taxi licensing section.

Alternatively, if you have been given excellent customer service by an individual taxi driver or company we would very much like to hear about this. Please complete an appreciation/complaints form and send to the taxi licensing section.

Related documents

Size Name
[25kb] How to make a taxi complaint Guidance notes on how to make a taxi complaint
[37kb] Appreciation-Complaint Form - hackney carriage and private hire Appreciation/complaint form

The documents in this section are in Adobe Acrobat format (pdf). You will need Acrobat Reader to view these files which can be downloaded from the Adobe website free of charge.