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Citizens Advice Mid Lincolnshire

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Summary of activity

Citizens Advice Mid Lincolnshire (Boston) supports the Council and our community by offering independent, impartial and confidential advice to everyone when they need it. The Citizens Advice service operates for the benefit of all, without exclusion, and actively embraces equality, diversity and inclusion.

The Citizens Advice service operates with a mixture of general and specialist advice:

General advice

This is provided by our volunteers. Your first experience will be a 10-minute appointment, either in person or over the telephone. If we can, we will give you information to resolve your problem or signpost you to someone who can help.

If you need a longer appointment you will be referred to either a general adviser or a specialist caseworker. General advisers offer a more in-depth service that works with you to explore your concerns and identify options for you so you can choose which way you wish to go. We also offer support with phone calls, letter-writing and form-filling should you need it.

Specialist advice

It may be that you need more in-depth advice than even one of our general advisers is able to offer. In this case you will see a specialist caseworker who will be able to advise within these areas:

Income Maximisation (supported by NHS Lincolnshire):

Aims to review your income situation and work out whether you may be entitled to benefit payments that will increase your income. You may be referred by one of our general advisers, direct from your GP or via the community nursing team. The service mainly deals with claims for disability and carers' benefits.

Face-to-face debt advice (supported by the East Midlands Money Advice):

Aims to offer specialist advice on complex debt problems.

Contact details:

Chantry House,
3 Lincoln Lane,
BOSTON
Lincolnshire
PE21 8RU
Telephone: 03444 111 444 (Telephone advice) Monday to Friday 10am to 4pm
Website: Citizens Advice Mid Lincolnshire