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Garden waste yellow stickers

We are aware that some of our garden waste customers have received multiple yellow stickers in the post. This is due to a system fault that has now been corrected.

The error was notified to us on Friday morning which means that due to 2nd class post timings whilst we were able to stop it happening again these were already in the system to be sent out so people may still receive them over the next couple of days.

Those who are able to return the stickers please do so, if you are unable to do this please destroy the extra stickers.

Customers who have received multiple yellow stickers will only be charged for the service they have requested.

For those customers concerned about stickers being passed on to non subscribers, our in-cab systems will show the correct amount of services for each property and we have a log of those customers that have received extra service stickers.