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You don't have to pay to make an appeal

A resident has been contacted by a company offering to investigate achieving a reduction in his council tax for a fee.

But any resident can make a direct appeal to the Valuation Office Agency (VOA) about their council tax banding for free.

The man had been cold called by phone by a company called All Claims Solution and told it could get him a  possible refund on his council tax if he paid £89 by debit card and asked for his bank details.

Always be cautious before handing any personal details, and especially bank details, to any caller you do not know.

For full details of how to challenge your council tax banding for free go to