Skip to content

Council tax support, housing benefit - is your claim correct?

To ensure that the borough council's budget is protected, and to make sure that council tax support is correctly awarded, a programme of reviews to identify and remove fraud and error has begun. The council is undertaking this exercise with a private company - CapacityGRID.

Identification of potentially inaccurate claims is undertaken using an innovative approach to reviewing claims using proven data analytics. This analysis identifies claims where there is a high chance that the claim may be inaccurate and for these cases a comprehensive review is undertaken.

Residents can have confidence that claims for housing benefit and council tax support are awarded fairly, calculated accurately and paid promptly. Claiming assistance is not always straightforward; mistakes can be made and unfortunately less-scrupulous people may try to claim support to which they are not entitled. Working together with CapacityGRID to review claims the council can ensure that assistance is going to those who most need it.

Cllr Aaron Spencer, Cabinet member responsible for finance said: "We believe most council tax support is claimed honestly and legitimately, but we know there are times where a household's circumstances change and people forget to tell us that their eligibility to support should reduce or even end.

"However, it is a statutory requirement for council taxpayers to tell us within 21 days if they think they should no longer qualify for support, or changes in their circumstances may lead to changes in their entitlement.

"If you receive support or a discount you think you should no longer receive, this is your final chance to tell us, before we contact you.

"We are obliged to amend any records we find to be incorrect, back to the date of the change. This means that householders do not benefit from withholding information from us, and it makes the system fairer for everyone. Where information is not provided or is inaccurate the council may apply a £70 penalty.

"While we are checking for any incorrect support granted, we are still keen to make sure that everyone gets the help they are entitled to. You should also contact us if you think you qualify for any support, discounts or exemptions."

For more information about the available support, discounts or exemptions, householders can check the website

www.boston.gov.uk ring the Boston Revenues and Benefits service on 01205 314202, e-mail revenues@boston.gov.uk or call in to the office at Municipal Buildings in West Street.

If you receive a review form you should complete and return the review without delay to CTRRS, PO Box 1124, 1 Market Street, Nelson, BB9 4GA so that your claim can be reviewed and updated. If you have any questions or you need help you should contact the CapacityGRID review team on 01229 848025.